Refund Policy

RETURN POLICY

Last updated October 04, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURN

 All returns must be postmarked within ninety (90) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCES

 To return an item, please email customer service at so@cpp-lm.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

 CPP-LM Ltd Attn:

Returns RMA#

K8 Northfleet ind. Est.

Lower Road,

Gravesend,

Kent DA11 9BL

United Kingdom

Return shipping charges will be paid or reimbursed by us.

 REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44 (0)1322 551940

so@cpp-lm.com

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